Stop the water first. Then call us. A valve you can reach is faster than waiting on the city.
Look for a ball valve or gate valve on the incoming line: garage wall, utility closet, near the water heater, or where the line comes through a slab. Quarter-turn ball valves are the ones you want — handle across the pipe is off.
On city water the meter is usually in a concrete box near the street or front sidewalk. The city curb-stop is in that box. A meter key helps. If you cannot open it, call the utility — and call us for the water that is already inside.
If you are on a well, kill power to the pump first, then close the valve on the pressure tank. Same extraction job after that.
Once the water stops, what to do in the room, then (407) 900-8996.
If water is still moving or the structure is smoking, call (407) 900-8996. Do not wait on the form.
